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FAQ

Do you have questions or do you need fast help for your Inter-Tech product?
Here you will find the frequently asked questions.

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If your queston can´t be answered, please send us an email.  To the contact formular

I need a spare part

Please use our Ticket-System and explain your problem. One of our colleagues will contact you by email shortly.

No function of power supply/ Computer didn´t start
  • Is the 20+4pin connector fixed on the mainboard?
  • Is the P4 / EPS plug connected?
  • Is the "Power-Switch" of the case connected to the mainboard correctly?
  • Is the power cord conneced to the wall socket ?
  • Is the power switch of the power supply switched On?
  • Is your multiple socket outlet switched On (if possible)?
The power supply fan is noisy.
  • Check the position of the fan switch on the back side of the power supply (if existing).
  • "H" = High speed, "A" = Automatic, "L" = Low
  • Maybe temperature inside the case is too high (modern fans will regulate fan speed automatically).
  • Maybe the fan is dusty and causes a heat build-up
Warum wird mein USB 3.0 Gerät nicht erkannt?

Bei Mainboards mit den Intel© Chipsatz Serie 6x und 7x, die den integrierten Intel© USB 3.0 Controller verwenden, gibt es Schwierigkeiten bei der Erkennung von Wechselfestplatten und USB Sticks. Ähnlich aber nicht ganz so häufig tritt dieser Effekt auch mit den Serie 8x Intel© Chipsätzen auf.
Eine Beseitigung dieses Fehlers ist nur durch die Fa. Intel© möglich. Es scheint sich dabei um Interferenzen innerhalb der Mainboard- /Chipsatzelektronik zu handeln, die eine Abstimmung der Verbindungsgeschwindigkeit nach dem Anstecken eines USB 3.0 Gerätes unmöglich machen. In einigen Fällen kann der Einsatz kurzer Verbindungskabel diesen Fehler beheben.

The mounted card reader don´t work

In case you have an included or seperately mounted card reader, which freezes or crashs your operating system, you have to deactivate the USB Legacy in your BIOS. For this you have to enter your BIOS. Please notice that faulty intakes in the BIOS may affect the correct function of your computer. Please read the manual of your mainboard how to enter the BIOS and change properties or ask a computer expert.

 

Der eingebaute Card-Reader in meinem Gehäuse MC-02 Micro funktioniert nicht

Der Card-Reader im Gehäuse MC-02 Micro hat einen integrierten Ein- und Ausschalter. Er funktioniert nur, wenn die Karte eingesteckt ist. Dies betrifft auch die Anzeige im Gerätemanager oder BIOS.

Ohne eingesteckte Karte, keine Funktion!

Will the enclosures GD-35621/ GD-35633 shut down automatically?
All devices with seperated On-/Off-switch have to be turned off manually. Only energy saving settings of the OS will be followed.
What´s the maximum height of the CPU cooler in an ITX case.
The maximum height of the CPU cooler varies from case to case. The rough rule of thumb is: Height of ITX case - 15mm (for material thickness, mainboard holder, CPU socket, etc.) For cases with drive bay holder, the maximum height decreases by additional 15mm.


Warum ist die Kühlleistung meiner Wasserkühlung mangelhaft

Wenn der Kühler richtig auf der CPU montiert ist läuft wahrscheinlich die Pumpe nicht. Diese muss mit 12 Volt betrieben werden. Daher muss der 3Pin-Anschluss auf einen ungeregelten Anschluss vom Mainboard gesteckt werden. Wenn es keinen ungeregelten Anschluss gibt, kann im Bios des Mainboards unter Umständen ein Anschluss auf volle Leistung eingestellt werden. Alternativ helfen Molex auf 3Pin Adapter.

What´s the maximum height of the CPU cooler in Midi- or Micro-Towern?
The maximum height of the CPU cooler varies from case to case. Rule of thumb is: Width (or height for Desktop cases) - 20mm (for material thickness, mainboard holder, CPU socket, etc.).
What´s the mximum length of graphic cards in cases?
The maximum length of craphic cards differs from case to case and the other mounted devices. You can get roughly informations by comparing the pictures from the interior. When you check the holes for the mainboard is a rule of thumb that 2 rows of holes have a distance of 208mm, 3 rows a distance of 244mm and 4 rows a distance of 330mm.
Slow hard drive access at Sub-Raid SB-C102
This problem occurs only if one or both of your hard drives have bad sectors, which will be tried to restore by hard drive or file system. The Sub-Raid SB-C102 waits for this operation whereby this delay occurs. Please change the hard drive with bad sectors.
Mein Monitor zeigt kein Bild, wenn ich den DVI KVM-Switch anschließe

Die DVI KVM Switches verarbeiten nur rein digitale Signale.

Haben Sie einen Monitor, der zwar eine DVI Buchse hat, aber dort nur die analog Signale verarbeiten kann zeigt der zwangsläufig kein Bild. Sie benötigen einen DVI-D fähigen Monitor.

The monitor of the KVM-console is not working, the power LED lights and turns off shortly.
THE KVM-console gets no VGA signal from your computer. In case of no VGA signal the monitor gets in energy mode after 3 seconds.
The console of IPK-101 don´t open since last Java Update
Java accepts only certificates of registered suppliers. You have to add the IP-adress of your KVM to the exception list of Java. Open the Java system control/ Security/ Edit Site list. Add http:// ipadress and https:// ipadress (ipadress= ip adress of your IPK-101).
PLA-200/ Line-EX 450W are not recognized in the network. LEDs are lighted.
PowerLAN devices can be connected only in the same PowerLAN group. Use the software which was included the package and check the group name of the excisting network. After that connect the device (PLA-200/ Line-Ex 450W) with your computer and change the group name according your current network, using the delivered software. Now you can connect the device with your PowerLAN group.
The Raid Manager of the BT-3045 Raid System can not be opened in Windows 10

Due to an incompatibility of mass storage interface under Windows 10 with the software of the BT-3045, Windows 10 cannot find the BT-3045. Thus, the management of the BT-3045 is only possible up to and including Windows 8.1.

Is the BT-3045 already set up, it can be used without problems under Windows 10.